Dylog
Sales Connect

One conversation hub for AI and human support

Bring customer conversations from supported digital channels into one unified messaging hub. AI handles routine requests, while representatives can step in with the customer, product, and conversation context they need

Respond faster. Preserve context. Deliver one connected customer experience
See it with your catalog
Sales ConnectUNIFIED MESSAGING
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MEMark EllisonValley Mechanical · SMS
LIVE REPRESENTATIVE
MARK · CUSTOMER

Do you have the replacement pump we ordered last year? The original has been discontinued

DYLOG SALES AGENT

I found the previous order and an approved replacement. It is available at your local branch

APPROVED REPLACEMENTTaco 0015e3 Circulator3 available locally
EMILY · INSIDE SALES

Hi Mark. I have the previous order and replacement open. I can confirm the voltage before preparing your RFQ

Reply with full context available
SMS · DYLOGValley Mechanical

Your approved replacement is available locally

Continue with Emily
BRING CUSTOMER CONVERSATIONS TOGETHER

Bring every supported digital channel into one team workspace

Customers choose the channel that is convenient in the moment. Sales Connect keeps those interactions from becoming separate, incomplete customer journeys. While your team can manage, research, and respond to customer conversations while keeping customer identity, product context, and active quotes or orders in view

ASSIGNED TO MECustomer conversations
MEMark EllisonValley Mechanical · SMS
Escalated
Today · shared conversation
MARK · SMS

I need an alternative to the discontinued circulator pump from our last order

DYLOG SALES AGENT

I found the prior order and two compatible replacements. The approved Taco option is available locally

MARK · SMS

Can someone confirm the voltage before I order?

EMILY · INSIDE SALES

Hi Mark. I have the previous order and the replacement options open. I can confirm the electrical requirement with you now

Reply with customer context in view
LET AI HANDLE MORE OF THE ROUTINE

AI handles routine requests. Your team is available when it matters

Observe and support AI assisted conversations, then join or take ownership with the complete conversation and useful context intact

Monitor

See the Dylog assistant working without interrupting

A representative can follow the request, research progress, and confidence signals while the customer remains in the same conversation

Observe conversation
MEMark EllisonValley Mechanical · SMS
MONITOR
MARK · CUSTOMER

I need an alternative to the discontinued circulator pump from our last order

DYLOG SALES AGENT

I found your previous circulator pump order and an approved replacement. I am checking local availability

GET THE RIGHT PERSON INVOLVED FASTER

Connect supported digital conversations to the sales or service owner

Give customers the convenience of supported messaging channels and the confidence that knowledgeable human support is available when needed

Respond faster

Bring supported digital messages into one shared workspace so requests can be identified and assigned sooner

Reduce channel fragmentation

Manage supported messaging channels through one organized customer conversation

Improve representative productivity

Keep the conversation, customer, product, and commercial context together

Strengthen AI assisted selling

Let the Dylog assistant handle routine work while representatives stay visible and available

Improve customer continuity

Preserve context when customers change channels or request live assistance

Deliver consistent service

Give the team one shared conversation history and approved business context

Sales Connect

Combine digital convenience with the expertise of your people

See Sales Connect in Action