More buying opportunities
Give customers more ways to move from need to transaction
COMMERCE AGENT
Bring customer-specific commerce to every digital channel
Wholesale customers don't all buy the same way
Their experience depends on the product, account, price, availability, branch, quote requirements, order history, and the action they need to take next
Dylog Commerce Agent brings that customer-specific commerce context into digital interactions—helping customers move from product need to quote, cart, order, service, or human assistance
Find→Price→Availability→Quote→Buy→Service
Commercial accountABC MechanicalHarrisburg
joe @ ABC-Mechanical
I need three 2-inch stainless valves for our Harrisburg job.
COMMERCE AGENTFound the best match
2" Stainless Ball Valve
18 AVAILABLE · HARRISBURG
COMMERCE AGENTYour ABC-Mechanical Account Pricing is
$247.50 / EA
joe @ ABC-Mechanical
Add three to my cart and prepare a quote
COMMERCE AGENTCart updated. Quote #4821 is ready for review
✓ QUOTE #4821 · READY FOR REVIEW
Review quote →BUILT FOR HOW DISTRIBUTORS SELL
Wholesale commerce is personal to the customer
In wholesale distribution, putting a product in front of the customer is only part of the job
The right product. The customer's price. The right availability. The right next action
ProductIs this the right valve?
CustomerABC Mechanical
PriceYour Price (account specific)$247.50
Availability18 · Harrisburg
Quote / OrderQuote 24 (units)
Enquiry / ServiceCheck order status
MAKE DIGITAL INTERACTIONS TRANSACTION-READY
Every answer should create a path forward
A customer interaction can begin with a simple question and continue naturally toward a transaction. The customer doesn't have to stop the interaction, locate another system, repeat the request, or begin a separate buying process
Question → Product → Customer Context → Action
Dylog Commerce Agent/ WEBSITE CHAT
LIVEABC MECHANICAL · ACCOUNT #••42 · HARRISBURG
CUSTOMER
I need three 2 inch stainless ball valves for a steam line
DYLOG COMMERCE AGENT
I found the best match. It is available in Harrisburg at your account price
CUSTOMER
Add three to my cart and prepare a quote
DYLOG COMMERCE AGENT
Done. Your cart is updated and Quote #4821 is ready for review
FIND. BUY. SERVICE.
Give customers more ways to get business done
Commerce Agent extends beyond a single chatbot or storefront interaction. It connects product discovery, buying, and service into one customer-specific commerce experience
Different entry points. One connected commerce experience
WebsiteSearchChatTextEmailTeamsFacebook
Commerce AgentCustomer + Product + Price + Availability
QuoteCartOrderServiceAccount Inquiry
- FIND
Find the right product
Customer: “Which valve replaces this one?”
→ Best Match - BUY
Move to transaction
Your Price $247.5018 available — Harrisburg
Add to Cart - SERVICE
Stay connected after purchase
Customer: “Where's order 38142?”
→ Shipped · Expected Thursday
WHAT THIS MEANS FOR THE BUSINESS
What this means for the business
More self-service
Let customers complete more common buying and service tasks digitally
Greater digital adoption
Make digital channels useful for more than product browsing and basic questions
Less customer friction
Keep product, price, availability, quote, order, and service connected
More time for customer expertise
Let your people focus on situations where relationships and judgment matter most
WORK WITH WHAT YOU ALREADY HAVE
Your systems power the transaction. Commerce Agent brings them to the customer
Commerce Agent is designed to work with the existing business systems, information, and rules that already support your customers
Your systems stay. Commerce Agent makes their capabilities easier for customers to use
PIMERP & order managementeCommerceCRMInventoryPricingProduct documentsCustomer accountsSales & service expertise
Commerce AgentCustomer-specific commerce context“Reorder the six motors from our last project for Harrisburg pickup.”
Previous Order Found6 × Motor 28471 · Your PriceHarrisburg AvailabilityRebuild Cart
COMMERCE AGENT
See Commerce Agent in ActionBring customer-specific commerce to every digital channel
Give customers access to the right product, their price, availability, quote, cart, order, and service actions wherever the digital interaction begins